top of page

FAQ - conditions of sale

Your most frequently asked questions

General informations

This site sells wines produced directly from the winery (Villa Corniole Soc. Agricola SRL).

 

When ordering, the wines are carefully placed in safety packaging and shipped by courier.

 

The photo of the bottles is indicative and the image may vary from the one presented on the site.

​

The prices shown include VAT and other taxes.  

 

The wines in the catalog are always available, in case of unavailability of one of the wines ordered we will contact you promptly; you can cancel the order and immediately receive a refund of the amount paid or you can change the order by inserting other products available for delivery.

 

The purchase of our wines is allowed only to people over 18 years of age.

​

Online sales are available in Italy and in some countries abroad (the complete list is available at checkout).

What payment methods do you accept?

For sales on E-Shop we accept payments by bank transfer or  Paypal / Credit Cards.

How does your return policy work?

The sales of our products via the Internet are identified as distance contracts, therefore governed by Legislative Decree n. 206/05 (articles from 50 to 68) which regulates the matter of distance contracts, i.e. carried out outside commercial premises. The right to withdraw from the purchase contract is foreseen for any reason, without the need to provide explanations and without any penalty. To exercise this right, it will be necessary to simply send a written communication to this effect to info@villacorniole.com and, within 14 working days from the date of receipt of the goods, also arrange for the return shipment to the sender of the aforementioned purchased goods. The shipping costs for any return of the goods are charged to the customer. The only condition we place is that the bottle has not been uncorked.

Shipping

The wine is always carefully packaged and shipped within 1-2 working days from the date of receipt of payment. In the case of payment by bank transfer, the goods are shipped only upon receipt / acknowledgment of the amount due on our cc.

​

Delivery in Italy usually takes place within 2-4 working days (excluding weekends and holidays).

 

Deliveries abroad can take a few more days depending on the destination: usually the goods are always delivered within 3-15 working days.

​

Once the goods have been shipped, we usually send the customer a tracking number to monitor the status of the shipment.

 

Unless expressly requested, we avoid shipping on Thursdays and Fridays to prevent the wine from stopping in the courier's depots.

 

Shipping costs in Italy vary according to the quantity for orders of less than € 190.00, otherwise always free for orders of higher amounts. The shipping costs for abroad are variable according to the destination and the size of the order and will be calculated automatically by the system during checkout.

Billing

Each order will be fiscally regulated with a specific receipt or order receipt.

 

If you need an invoice (only for customers in Italy), please fill in the request at check-out when placing the order (in the appropriate section "Order Notes"), or send to info @ villacorniole.com an email with all the personal data necessary for the issuance of the same and with the order reference. The invoice request will be accepted only if submitted within the same day in which the order is placed or at the latest within the following day.

 

The sale abroad is intended exclusively for private customers.

brt
bottom of page